Advanced Easy Support

Reaction times:

For reported incidents/questions comming from customer. The mentioned reaction times are the latest supplier’s reactions from the time when the issue has been reported. Service hours: Monday to Friday (not Czech public holidays): 07:00 -16:30 CET

– 3 working hours (first feedback about issue)

– 8 working hours (analyse your request and either resolve it or suggest a solution)

 

Team / responsibilities:

– L1: highly qualified technicians (solving tickets, contiribution with vendor and client)

– L2: Linux experts (system upgrades, application monitoring and evaluating with client)

– L3: Senior ruby developer (custom requests development)